What Are the Benefits of Using Virtual PBX Services?
Hosted phone system, more commonly known as virtual PBX, is a feature-rich telephone system that you can avail at affordable prices. The virtual PBX telephone system is hosted (outsourced) on a third party server that handles all your telephone communication needs along with those of several other subscribers.
There is a sudden spurt in the demand of Virtual PBX systems particularly amongst the small and medium business enterprises. This is because the Virtual PBX systems offer a vast array of compelling benefits to enhance the quality of business communications and improve the overall productivity. Some of the salient benefits of Virtual PBX are:
The Virtual or Hosted PBX systems entail negligible costs as there is no need to buy any expensive hardware or software. The installation and subsequent maintenance costs may be just a fraction of the premises-based PBX systems.
The call rates are far less than the traditional phone systems because the entire voice traffic is transferred over the IP. Calls between extensions are usually free.
Hosted PBX service providers allow you to choose any area code for your number other than your geographical area code. For example, if you live in Los Angeles and you want a New York number then you can get one with the Hosted PBX. This means all the New York calls from your number will be charged as local.
Apart from then monetary aspects, Virtual PBX system relieves business houses from the hassles of eternally maintaining the PBX equipments.
There is no hardware or software requirement for Virtual PBX as all the required data is hosted over a web interface. This means there in no need to hire technical personnel to monitor and upgrade the PBX system.
The Hosted PBX system offers many free standard features and additional features at little extra charges. Some of these standard calling features include call transfer, call forwarding, call waiting, call conferencing, 3-way calling, find me/follow me, speed dial, caller id and many more.
Some advanced calling features of Hosted PBX that can be highly useful to your business are ACD (Automatic Call Distribution), integrated auto attendant, virtual receptionist, intelligent call routing, call queue management, voicemail transcription and above all, small businesses can project the image of a large corporation.
There is great flexibility when it comes to Hosted PBX systems. Depending on your business exigencies, any number of extensions can be added or removed without affecting the overall phone system. This is particularly advantageous for growing business houses.
As regards security, the Virtual PBX service providers use the latest firewalls and anti-virus software to ensure that customer data is safeguarded from eaves droppers, hackers and intruders. Moreover, encryption of data prior to transmission strengthens data security.
The facility with Virtual PBX is no matter where you go, you take your phone services with you. Calls can be directed anywhere, be it an office number, home number, cell phone number or a landline number. This means you will never miss a call.
But the fact is you can enjoy all the benefits of Virtual PBX only if you tie up with a reputed and reliable Virtual PBX service provider.
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