Advantages of Using Business Phone System
A business telephone system may be best defined as a multi-line telephone system typically used by business owners for their communication needs. Business phone system can be anything from a small key system to a large scale PBX (Private Branch Exchange).
The unique feature of today’s business phone systems is that they link phone, computer and fax into one integrated package. All systems begin with the basic ability to send and receive local and long-distance calls globally. Standard features of business phone system include call waiting, call forwarding, remote access, and caller ID.
Perhaps one of the most attractive features is the auto-attendant. When customers call in, they hear an automated menu of options. This may include instructions to press particular numbers to reach departments within the business (press one to reach sales, press 2 and more). Menus can be set up to automatically change after regular hours and on the weekends. The auto-attendant feature makes even small businesses appear as big corporations to the caller.
To avoid customers feeling uneasy while on hold, most business phone systems have music on hold feature. More sophisticated systems even allow different types of music to be programmed for different types of customers. There is also the much needed conferencing facility that can quite often prove a boon to business houses.
Modern phone systems have a lot of advanced features. The system provides unlimited extensions and each extension has a message created by the employee that comes on when there is no one available to answer the phone. There are means of identifying callers (caller ID), saving messages (voice mail), forwarding calls when the employee is elsewhere, and redirecting calls when the employee is out of the office.
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The competition is fierce in the present day world of commerce and even small and mid-size businesses must take care to ensure they have the best communication facilities. There are many different systems available, and each one of them offer its own array of features especially suited for today’s business requirements.
Several extraordinary advancements have taken place in the field of business telephone communications and today you have VoIP (Voice over Internet Protocol) telephone systems, hosted PBXs, online fax services and more Small businesses can today have a virtual PBX to meet all its communication needs. In fact, it has all the sophisticated features like voice mail, faxing, automated greetings, conference calling and all at affordable rates.
A hosted PBX gives remote customers, small businesses, and residential-based companies an alternative to purchasing, installing and maintaining its own PBX hardware on site. This facility allows small and mid-size business houses to access all the functionality without paying high costs.
A hosted PBX systems offer PBX functionality and are provided by the telephone service provider company, using equipment located in their premises. This means the client organization will not be required to invest capital to buy or install PBX equipment.
Internet Protocol (IP) telephony, also known as Voice over Internet Protocol (VoIP) phone system is the latest technology that enables making of telephone calls using the Internet. VoIP converts analog voice signals into digital data packets to facilitate two-way transmission of conversations in real time using the Internet.
VoIP has a host of features to uplift the quality of business communications leading to increase in productivity – speed dialing, find-me-follow-me, do not disturb, call transfer, toll-free numbers, caller ID blocking, multi-ring facility, distinctive ringing, enhanced voice mail, area code selection, anonymous call block
Internet fax is becoming hugely popular because of its many advantages over traditional faxing methods. To enjoy Internet fax facility for your business, you do not require any extra phone line nor invest in a fax machine. Another distinct advantage of Internet fax service is easy operation and no tedious waiting for confirmation.
Today, there is a host of VoIP service providers, online fax service providers, toll-free number service providers, and hosted PBX providers. Needless to say, to fully avail all the excellent features of a modern business phone system you have to tie up with the right and reliable service provider who understands the nature of your business and is sensitive to your communication needs.
To get more information about Phone System as well as finding more information about Internet Fax, check our website for updates.